This is a wonderful revisionary view of a bunch of authors who put me to sleep in high school. Peyser pulls the pants down on the "old grey ladies" of American literature. Someone had to do it (I guess) and I'm glad it was him and not me, but I'm also glad to have this rather strange and wondrous book.

Up until now, Peyser has been known mostly for his uproarious commentaries on NPR, and for his notorious flipping off of Cokie Roberts on the old David Brinkley show. (He has never been invited back.) I have to admit that when I first saw this book I just assumed it was another of his spoofs, but it turns out that Peyser is a bona fide literary critic. There is some very funny stuff about the vastly overrated Charlotte Perkins Gilman--Peyser cuts the old trog down to size--but mostly this is very smart and very down-to-earth cultural criticism. We have to be grateful for this book, but I for one cannot help but feel a little sad, too, since it would seem that with its publication P. has shed his youthful guise of hilarity, and that he has now stepped into full manhood, revealing what most of us have always suspected underlay the shimmering surface of his speech: knowledge of what Matt Arnold named "the eternal note of sadness."

You know, this is not the sort of book I would normally read. But there it was, suddenly, on the coffee table one night. How it got there I have no idea. Just curious, I began to leaf through the pages, and the words began to resonate with me. Unable to sleep, I read it through in one sitting by candlelight. The next morning, I began to look at things around me differently. First, I removed several unessential appliances from the house in an effort to simplify my existence. Then it became time to de-clutter and I threw out several items I realized I had no more use for. Then, and this all seemed so logical in light of the things I'd read, I divorced the wife and sent her on her why. Sure, she cried a bit, but I knew I was doing the right thing. And I've never regretted it. This is, indeed, one of the best books I've read all year.

Thank you Mr. Leepson for "Saving Monticello". I found it a very enjoyable read and very interesting. As a Virginian, we are proud of all our historic sites and heritage and the story of the Levy family is one of the best that I have read in a long time. Anyone who reads this book will discover that Uriah and Jefferson Levy deserve a lot credit for "Saving Monticello". Preserving Monticello was the Levy's way of keeping the memory of Thomas Jefferson alive. If it wasn't for the resources of the Levys, the many treasures of Monticello would have been lost to future generations.

In his compellingly readable book, Marc Leepson gives long overdue credit to the Levy family for saving Monticello. Monticello, the greatest architechtural icon of America, would likely not be standing today if first Uriah Phillips Levy and then his nephew Jefferson Levy had not poured their money and their passion into preserving Monticello. Marc Leepson skillfully tells the dramatic story of how the Levys took proprietorship of Monticello and became the saviors of Jefferson's "essay in architecture." I discovered while reading Leepson's book that most of my suppositions regarding Monticello and Jefferson's role in preserving Monticello as an architectural shrine were false. It amazed me that I knew so little of the story of Monticello, and it further amazed me that Marc Leepson had ferreted out so many fascinating facts with which to dazzle the reader in this masterpiece of detection and research. If you read only one American history book this season, read this one!

Marc Leepson has written the first truly "honest" and "complete" story about the saving of Thomas Jefferson's wonderful home, Monticello. This story about how Uriah Levy, an Jewish-American Naval Hero, and his nephew Jefferson Levy, a merchant banker and stock investor early on in their liveunderstood the importance of preservation, especially America's treasures like Monticello and even Mt. Vernon,George Washingon's home.

Not many American's in the 19th century really cared or understood preservation, and Jefferson's Monticello almost was destroyed through neglect and the horrors of the Civil War.

The Levy family for more than 80 years were the ones singly responsible for saving Monticello. From fighting off law suits, tresspassers, anti-semitism and simple vandals wanting a piece of Thomas Jefferson's tomb, the Levy's keep the dream alive that Monticello would be there for future generations of American's to see and visualize what Jefferson had in mind.

Uriah Levy, and Jefferson Levy deserve this honest rendering of their story, and so do all Americans.

Michael A. Schwartz
Bethesda, Maryland
8/27/02

It doesn't matter whether or not your Jewish thyis story of

I have talked to pro-choice women who condemn this book sight unseen. Their hypocrisy is amusing, since only a few years ago, when "Miss Norma" revealed herself to be the "Roe" of "Roe vs. Wade," they couldn't get enough of her "charming simplicity" and "homespun sincerity." They even got Holly Hunt to play her in a movie! But now that "Miss Norma" has had a change of mind and heart, she is persona non grata - that "homespun sincerity" is now patronizingly referred to as "childlike naivete" by some reviewers. Well, well. I suggest anyone, pro- or anti-abortion, will do well to read this book and see what "Jane Roe" really went through. Even if you disagree with her, you gotta respect her. She's REAL.

Let me just say this: this book managed to reduce this 23-year old male college senior to tears. I came to know more about God's love in this 240 or so page book which I was able to read in two evenings than I have in volumes of systematic thoelogy...

In what is perhaps one of the most encouraging books I've ever read, Norma McCorvey (Jane Roe of Roe vs. Wade) shares with us the story of her upbringing, her involvement in the (in)famous Supreme Court case, and how she was used both by the men who caused her to desire an abortion, and ironically(!), the people who she turned to for help.

In the end, it was the love of Christ expressed through a group of Christian pro-life activists who moved their office next to her abortion clinic who started to soften her heart. Building on a friendship with a young girl named Emily, Norma befriended her former arch-enemy, and in one culminating moment, decided to give her life to Christ.

The later parts of the book are concerned with the reaction she received from her former cohorts and the liberal media, and exposes the double standards employed when people don't tow the liberal line during interviews and such.

Needless to say, Norma is now a pro-life activist herself, who has founded her own ministry, Roe No More (http://www.roenomore.org/).

If you only have the time to read one book this year - or have one to recommend to someone, this should be it.

I was intrigued, angered, touched, and mystified by the experiences Norma went through to get to the spiritual life she now enjoys. She was painstakingly honest, despite the lies she felt she had to tell as a young lady to help get Roe passed. My heart goes out to her. She is a champion, a fighter, a human being. She is you, she is me. Her scars are healing, yet her memories will never leave-- being caught up in a difficult ethical issue which tested her at every turn. You will never forget what you read in this book, it pierces you that deep! It takes an objective reader with an open mind and heart to appreciate what she went through on both sides of the abortion controversy.

This book is good. I am studying for the 70-216 and 70-221 Microsoft Exam to update my MCSE to Windows 2000 MCSE. There is no Microsoft Book now for these tests so I got this one. Not only did I really learn TCP/IP for the first time (I thought I understood TCP/IP and how it worked before), but I know now how so different Windows 2000 TCP/IP is from Windows NT TCP/IP. They are not the same! Only book I ever read that showed me how to design WINS and DNS solutions in real world. MSPRESS books did not show me that for Windows NT! This is a good book and I liked it a lot.

This book is fresh air to someone like myself who has read at least a dozen Windows 2000 books. I get the impression that a lot of the Windows 2000 books were written by people who write books and don't work with the technology. This book doesn't fall into that class. It was great to read this book, because it renewed my faith that a tech book could be written in a way that doesn't put me to sleep.

They cover Windows 2000 TCP/IP from top to bottom. WINS, DNS, DHCP, RRAS, IIS, routing and network devices. Its all there, and its filled with little known factoids that makes me want to keep reading and have another "aha!" experience.

This book also was the major reason I passed the Microsoft 216 exam so easily. Although I didn't buy it to pass the exam, they seem to cover all the material that the exam covered. A nice bonus. I wish they made the book longer, because I'm sure they could have said a lot more that I would like to read about.

This book isn't for beginners, but neither is Windows 2000. I think once the reader is ready to manage Windows 2000, they'll be ready to get the most out of this exceptional book.

I took the Microsoft exam 70-216 for network infrastructure today and all I can say is AMAZING! How did the writers know what was on the exam? There is so much obscure stuff on the exam that no other book I read covered the questons on the exam. But this one did. So much of the test was troubleshooting the network, so I guess a TCP/IP troubleshooting book would be the right one. But the similarity of this book to the test is amazing.

This book was good to read too and I am using it at my job and fixing some of the problems we've had with WINS and VPN based on what I learned. Great book and best study guide for the test.

This is not your ordinary professional textbook. I normally use these type of books to help me sleep at night, but I find myself reading the chapter after chapter of this Advanced Water Distribution Book. It is more than a reference textbook with it's history timelines, cartoons, practical problem sets, interesting tidbits of info, and so forth. I especially enjoyed the chapters on transients, GIS, and Water Quality.

This book is extremely thorough in its coverage of all things concerning water distribution modeling. Although this book is a little intimidating in size, the material is easy to digest and quite enjoyable. The breadth of the material is astounding. This book takes you from the very fundamentals of water distribution modeling to advanced topics such as GIS and Transients.

This is a very well put together book that is well worth the cost. It is going remain on my bookshelf for a very long time.

Hastead Method's new book entitled Advanced Water Distribution System Modeling and Management is an excellent expansion and extension of its previous book, Water Distribution Modeling. I found the previous book extremely helpful and utilized it many times in my work. The new voulme has been expanded to inculde such important topics as: model skeletonization, demand allocation using GIS, water quality sampling and calibration, integration of modeling and SCADA systems, Genetic-algorithm-based calibration and design, modeling of variable-speed pumps,water system security and hydraulic transients, use of flow emitters and the integration 0f GIS with hydraulic modelng. I expect to use this new text extensively and stongly reccomend it to both beginning and experienced engineers.

A compelling, in depth look at the lives of eight people in suburbia, "Magnolia-the shooting script" is one not to be missed by anyone who considers themselves a true "Magnolia" fan. It has often been stated that Paul Thomas Anderson lacks as a screenwriter but exells as a director. I finished reading "Magnolia" within 90 minutes, and I did not see how anyone could say that. The script pulled me in and kept me reading just like I was watching it on screen. We are offered director's insight into how he wants to see everything on film, and, this being the shooting script (meaning "original"), we are meant to see everything just how it was originally invisioned. We are offered the complete rules on "Seduce and Destroy". We meet the character of "The Worm" who is mentioned and seen only briefly in the film. Reading this script will immediately make anyone feel like he or she is reading a piece of classical American fiction, as well as assure them that they are in the presence of a the greatest natural born film maker since Alfred Hitchcock.

Admitted, I've not seen the movie. I loved Boogie Nights, which I thought was worlds beyond just "a flick about porno". It was deep, and intriguing, and dark. And this book is no different. These characters are not perfect, nor do they pretend to be. They are real, their emotions are real, and its so unabashadly beautiful how they can do what they feel when they feel it. Some of the writing (especially Frank TJ Mackey's monologues) are downright hilarious.

At first I thought that so many characters would make the story incoherant, harder to conceptualize exactly what was going on. The beauty of scripts, in my opinion, is the fact that you can visualize the film in your head, see the characters doing these things, ESPECIALLY if you haven't seen the movie, which I'm dying to do. Paul Thomas Anderson can't make a bad movie, or a bad script. The three stories intertwine and revolve around one long day in the San Fernando Valley; from the old, disheartened Quiz Kid, the young and new Quiz Kid, from the dying man and his frazzled bride, to the lonely cop with low ambitions. They all circle around one another beautifully, from scene to scene telling you the ultimate story about love, life, and what it means to actually BE there for someone. It doesn't have to be perfect, or beautiful, or meaningful, you can only do the best you can. At moments the script even pokes fun at itself, saying in one situation "this is the part in the movie where you help me out" which I thought was cool and funny and cute at the same time (and the FROGS! The FROGS!...) Don't doubt PT Anderson, his next will probably blow this one away.

But he'll have a hell of a time trying.

Luckily for me, Paul Thomas Anderson dropped by my favorite bookstore to sign copies of this publication a few days ago. I got a chance to shake the man's hand and tell him what an incredible influence he was on me wanting to write and direct my own films. "Magnolia : The Illustrated Screenplay" has to be the BEST published screenplay EVER. Not only do you get the actual shooting script (as opposed to those cheesy transcriptions of finished movies) but you also get a lengthy, fascinating interview with Anderson as well as a bunch of full color photographs taken behind the scenes of the shoot. But, of course, the best part of the book is the actual writing itself. This screenplay reads more like a complex and quite brilliant novel. As you read, you will undoubtedly be struck with genuine awe at just how Anderson managed to jump back and forth so many times between so many different, multi-layered storylines while still preserving a coherent narrative under the umbrella of a singular underlying theme: redemption. Although he'd be the first to deny it, the man's quite simply a genius.

Learning to read means learning new words and when you learn new words you need to learn what those new words mean and once you learn what words mean they should continue to mean what they mean because otherwise how would we talk to each other? Or, to quote Humpty Dumpty, "I mean what I say is not the same thing as I say what I mean." That is why "Amelia Bedelia" is such a great little story. Author Peggy Parish knows that words do not always mean what you think they should mean. So when Amelia Bedelia shows up for the first day of work and Mrs. Rogers gives her a list of things to do, Amelia Bedelia reads the list (after making a delicious lemon-meringue pie first) and does exactly what the list tells her to do. If the list says "Put the lights out when you finish in the living room," then Amedlia Bedelia carefully unscrew each light bulb and hangs them on the clothes line to air them out. Children and former children alike will laugh as Amedlia Bedlia literally goes through the list of instructions left by Mrs. Rogers. The illustrations by Fritz Siebel are almost as good as the pictures in our mind of Amelia Bedelia changing the towels in the green bathroom or dusting the furniture, plus Siebel gives the rosy-cheecked maid the same great smile on every single picture. Once you finish there book there are more literary adventures of the literal Amelia Bedelia and if you like these books then you should also check out "The King Who Rained" by Fred Gwynne and advance to the joy of homophones.

Amelia Bedelia is a whimsical character who translates everything quite literally. Ameilia works at the home of Mr. and Mrs. Rogers. Mrs. Rogers makes a list of chores and tells Amelia to just do what the list says. When Ameilia reads, "Dust the furniture," she thinks, what a silly thing to do, and then proceeds to stand on the divan and shake the powder puff all over the room. Next, Amelia sits down with pen and paper and "draws the curtains" since Mrs. Rogers gave instructions to follow the list. Throughout the day Amelia is surprised by the list of instructions left by her employer but is dutiful inspite of her misgivings. When the Rogers return they are flabbergasted by the completion of the chore list. Mrs. Rogers is very angry until Mr. Rogers discovers the wonderful gift that Amelia has. They learn to give her the appropriate directions because Amelia can do one thing perfectly. Kids love the mistakes that Amelia makes. And they love seeing that even a character like Amelia has a wonderful talent. Enjoy!

Amelia Bedelia is a well-meaning maid, who takes everything literally. On her first day of work at the Rogers household, she is given a list of chores and an admonition from Mrs. Rogers to "...do just what the list says". That's when all the fun starts.

The first item on the list says: "Change the towels in the bathroom". Most of us wouldn't think twice about such a request. We would simply pull out fresh towels and replace the dirty ones. But not Amelia! She can't figure out why Mrs. Rogers would want to change such beautiful towels. Nevertheless, she pulls out her scissors and starts "changing" them! Mrs Rogers also instructs Amelia to trim the fat off the steak and dress the chicken. Within minutes the steak fat is beautifully decorated with ribbon and lace, and when it is time to "dress" the bird, Amelia cannot decide if Mrs. Rogers prefers a "he" chicken or a 'she" chicken!! In the end we learn that there is one thing Amelia can do with flair (and no instructions), and this makes her even more endearing to us all.

Amelia Bedelia is a book about interpretation and literal meanings. This is a fun resource for teaching communication skills.

Very cute.

Being a beginning belly dancer it was fun (and almost a relief) to read that someone shared the same obsessions that I have in regards to the dance. How it completely took over her thoughts, her time and her outlook ~ I was sure that she was writing about me. We share the same insecurities when it comes to dancing and we share the same joys and freedoms that it offers.
On top of that, this is a wonderful story that deals with so much more! Even if I didn't dance, I would have still enjoyed this book and still have given it 5 stars.
Thank you Anne for sharing your very funny, very honest and very entertaining story.

Even if you don't belly dance or haven't gone through heartache, you're sure to enjoy this book. I was laughing hysterically just reading the excerpts on the book's website! Soffee has the gift of wit and knows how to tell a good story. Plus there's a little bit of everything in this book - you'll definitely identify with it in one way or another.

As far as the belly dance info found here, what rings true with me is the community of fun women to be found in the dance. Oriental dance is for everyone - small, large, young, old - and is very therapeutic. And, of course, dressing up in the costumes is great . . .

Buy it - you'll like it!

I loved this book! Being a newcomer to the dance (only been dancing a year), I could completely relate to the "belly dance obession" that many of us have when we first start out. I wanted to offer her my shoulder through her heartbreak, found myself laughing out loud at some parts and nodding in agreement with others. It reads like I'm sitting at a table with Anne having a cup of joe. Even though this book is BY NO MEANS a how to, she does list several really good websites for information concerning belly dance and a list of words you may hear if you spend anytime around "veterns to the dance". A really good book for dancers and those who love them.

Whether you are a man or a woman, if you're in the corporate world or work in an office, this is an essential book to own. It will revolutionize your earning potential. It covers all aspects of the work experience from interviewing to getting a raise to leaving successfully. His advice about how often you should switch jobs is wroth the price of the book, easily.

R. Don Steele's blunt language is a rare find in today's world, and his straightforwardness helps convey his messages. If you read this book carefully, you'll realize he truly cares about telling you everything he knows about the subject. He is clearly passionate about educating his readers, and his language and thoroughness show that.

I truly wish I had read this book before I had graduated college. I'm lucky I found it during my second job.

I'm a successful middle-aged executive who learned a lot of Office Politics the hard way. However, even I learned a lot of new things in reading it. This book is a must for women who want to succeed in the corporate world and it will definitely help men, too. Steele tells it like it is and will win no awards for political correctness. I wish I'd had this book when I was 25.

I came to this book by chance, having read another by the author, and was impressed.

As a father of two daughters I'll ensure they get this book and understand its philosophy to survive in any corporation or small business. This is a how-to manual, anchored on a sound, practical and inventive approach to more than survival for women in any office situation. Survive, thrive and prosper is the message - and the power comes with that.

Not a sensitive and delusional New Age guide, this is a book that attacks the issues bluntly, examines them and offers practical and creative solutions for men, as well as women. Simple, direct and unshakeable solutions that work.

If you are a woman, pack it with your cosmetics. If you are a man buy it anyway and share the information with your women friends. Everyone wins.

Possibly the best, down-to-earth, clever and pragmatic guide to an age-old problem (and a thousand ways on how to overcome it) that I've read.

This classic is an excellent blueprint of knowledge management (KM) in action, and is a must read for KM professionals, CIOs, and CEOs. One of the unique aspects of the book is its treatment of knowledge roles, skills and personnel (such as CKOs), in addition to detailed analysis of knowledge generation, codification, transfer and technologies. The material is divided into 9 chapters, and draws on case studies of KM in action in about 40 organisations.

Today, the 'knowledge movement' is picking up as more and more companies have instituted knowledge repositories, supporting such diverse types of knowledge as best practices, lessons learned, product development knowledge, customer knowledge, human resource management knowledge, and methods-based knowledge.

'The only sustainable advantage a firm has comes from what it collectively knows, how efficiently it uses what it knows, and how readily it acquires and uses new knowledge,' the authors begin.

First, companies must understand the difference between data, information and knowledge. Generally speaking, data is transformed into information after it has been 'contextualised, categorised, calculated, corrected and condensed.' This becomes knowledge after a process involving 'comparison, consequences, connections and conversation.'

'Knowledge is a fluid mix of framed experience, values, contextual information, and expert insight that provides a framework for evaluating and incorporating new experiences and information,' the authors state. Knowledge is fluid as well as structured, and involves experience, truth, judgement and rules of thumb.

'Knowledge is aware of what it doesn't know. Many wise men and women have pointed out that the more knowledgeable one becomes, the more humble one feels about what one knows,' the authors explain.

In contrast to individual knowledge, organisational knowledge is a more complex and murky dynamic, involving socio-political factors of knowledge buying, selling, brokering, pricing, reciprocity, altruism, reputation and trust.

The chapter on knowledge generation focuses on conscious and intentional techniques like acquisition (eg. of Lotus by IBM, NCR by AT&T), rental (sponsorship of research in academic institutes, hiring a consultant), dedicated resources (research centres and universities like Xerox PARC, McDonald's universities), fusion (via brainstorming and retreats), adaptation (eg. via learning sabbaticals), and knowledge networking.

Successful codification is implemented via a knowledge taxonomy suited for different knowledge types and attributes and which is aligned with business goals, as well as narratives and rhetorical devices for communicating knowledge behaviours. This can include external knowledge (eg. competitive intelligence), structured internal knowledge (eg. research reports), and informal internal knowledge (eg. know-how databases).

Instead of 'Stop talking and get to work,' Alan Webber recommends a better attitude: 'Start talking and get to work.'

Other approaches, depending on organisational and national cultures, include corporate universities, KM workshops, group dinners, and even group drinking sessions in nightclubs as in Japan (where inebriation can sometimes be used as an excuse for voicing criticism!).

Key roles here include knowledge project managers, coaches, trainers, councillors, counsellors, officers, integrators, administrators, engineers, librarians, synthesisers, reporters, and editors -- capped by learning officers, CKOs, directors of intellectual assets, or CIOs. Consulting firms have hundreds of KM jobs; Buckman Labs even has a role for 'anecdote management' to develop stories about successful KM in practice.

Good knowledge workers need to have a combination of 'hard' skills (structured knowledge, technical abilities, professional experience) and 'soft' skills (cultural, political and personal aspects of knowledge), the authors advise.

Three key CKO responsibilities include building a knowledge culture, creating a KM infrastructure, and making it all pay of economically, the authors recommend.

'The recent dramatic rise in Internet and Intranet use is one manifestation of the expanding role of electronic technology in communication and knowledge-seeking. Firms are becoming aware both of the potential of this technology to enhance knowledge work and of the fact that the potential can be realised only if they understand more about how knowledge is actually developed and shared,' the authors explain.

The authors caution against a technology-centred KM approach, but argue that a technology ingredient is a necessary ingredient for successful KM projects.

'Peter Senge, the influential author of The Fifth Discipline, has argued recently that organisations seeking to manage knowledge have placed too much emphasis on information technology and information management. We agree. However, the world of organisational learning places too little emphasis on structured knowledge and the use of technology to capture and leverage it,' the authors forcefully argue. In fact, the word 'knowledge' is not in the index of Senge's book!

Hoffman-LaRoche used KM to efficiently manage the drug application process, cutting it down by several months at a savings of $1 million a day. New England heart surgeons have jointly collaborated to cut down mortality rate for coronary bypass surgery. HP's case-based reasoning KM tool for customer support helped reduce call times by two-thirds and cost per call by 50 per cent.

Other benefit calculations include better management of patents (eg. Dow Chemicals), improved cycle time, better customer satisfaction, and even phone calls avoided (HP).
Intangible but also important outcomes include higher workforce morale, greater corporate coherence, richer knowledge stock, more knowledge usage, and stronger meritocracy of ideas.

In terms of pragmatic steps, the authors have lots of recommendations. Start with a focused pilot project. Work along multiple fronts at once: technology, organisation, culture. Begin with existing information resources. Focus on weak areas. Lead with technology and organisational learning.

The book is also peppered with useful quotes about knowledge, and it would be appropriate to end this review with some of them:

'In the end, the location of the new economy is not in the technology. It is in the human mind' (Alan Webber);

'The real danger is not that computers will begin to think like men, but that men will begin to think like computers' (Sydney Harris);

'The great end of knowledge is not knowledge but action' (Thomas Huxley).

Knowledge is the only unlimited resource, the one asset that grows with use, according to Stanford economist Paul Romer.

>>>>>>>>>

...

Although knowledge management is an irresistible concept, your progress in this area is anything but assurred. Knowledge management is a hot topic, but it is usually pushed by people who want to sell you something. As a result, you can end up with a lot of technology that will not help you to manage your knowledge. As insurance against getting started in the wrong direction, I suggest you read Working Knowledge as a first step.

Davenport and Prusak have examined 39 organizations that are well above average users of their knowledge. The case histories will give you a practical sense of what works that would take you years of false steps to duplicate in your organization.

Then, even more helpfully, the authors outline the key lessons of these top performers for you to follow. I especially recommend chapter 9 on The Pragmatics of Knowledge Management.

Any new initiative will run into problems and fall back. A great book to read next is The Dance of Change, which focuses squarely on that issue.

Any book has to narrow its focus to be successful. That focus creates a vulnerability. In this book, the vulnerability is not looking far enough ahead for more effective ways to do knowledge management that no one is yet doing. For example, the potential to share knowledge among top best practice organizations is enormous. More attention is needed here.

But do buy, read, and apply the lessons of this book. It's a great place to start!

About a year ago I began doing research on this concept of knowledge management. I was lucky enough to stumble onto KMGMT through computerworld magazine, where Dr. Davenport has several articles posted. I made my way to his web site, and a wealth of other's via the leadership series March 17th, 1997. After doing much independent reading I made my way to Dr. Davenport's class where he was actually using this book as reference for the class. I was astounded by the knowledge made available. IT is clear after reading this book there are four key enablers for KMGMT -- leadership, culture, technology, and measurement. I give this book a superb rating, it's fresh, real and creates solutions for companies IT/KM leader instantly.